Privacy Policy

Personal Information You Provide

When you use our contact forms, subscribe to our services, or communicate with us directly, we may collect the following information:

• Name and contact details such as email address and phone number
• Company information and business details for commercial inquiries
• Communication preferences and areas of interest in our services
• Any additional information you choose to provide in messages or inquiries

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies:

• Device information including IP address, browser type, and operating system
• Usage data such as pages visited, time spent on pages, and navigation paths
• Referral sources and search terms that led you to our website
• Cookie data and preferences as outlined in our Cookie Policy

Legal Basis for Processing

We process your personal data based on the following legal grounds: your explicit consent when you submit forms or accept cookies, contractual necessity when providing our services, legitimate business interests in improving our website and services, and compliance with legal obligations under applicable data protection laws.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact form submissions are retained for up to three years for business relationship purposes
• Analytics data is typically retained for 26 months in accordance with platform standards
• Cookie consent records are maintained for the duration required by applicable regulations

Service Delivery and Communication

We use your personal information to respond to your inquiries, provide information about our coffee sourcing services, coordinate potential business relationships, and maintain communication regarding harvest updates and service availability.

Third-Party Service Providers

We may share limited information with carefully selected third-party service providers who assist us in operating our website and conducting our business. These parties include:

• Website analytics providers to help us understand visitor behavior and improve our site
• Email service providers for business communications and inquiry responses
• Cloud storage and hosting providers ensuring data security and availability

All third-party providers are contractually obligated to protect your information and use it only for the specific purposes we define.

Marketing Communications

With your consent, we may send you information about our services, harvest updates, or industry insights relevant to coffee sourcing. You can opt out of marketing communications at any time by contacting us directly or using unsubscribe options in our emails.

Analytics and Website Improvement

We analyze aggregated usage data to understand how visitors interact with our website, identify areas for improvement, optimize user experience, and develop better content that serves your informational needs regarding Vietnam coffee sourcing.

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• Secure data transmission using industry-standard encryption protocols
• Regular security assessments and updates to our systems and procedures
• Secure cloud storage with reputable providers meeting international standards
• Restricted access controls limiting data access to authorized personnel only

Access Controls and Monitoring

Access to personal data within our organization is strictly limited to employees and contractors who require it for legitimate business purposes. All access is logged and regularly reviewed to ensure compliance with our data protection standards.

Data Breach Response

In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within the timeframes required by applicable data protection regulations. We maintain incident response procedures to minimize potential harm and address any security incidents promptly.

Right to Access Personal Data

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used electronic format, along with information about how we're using it.

Right to Rectification and Erasure

If your personal information is inaccurate or incomplete, you have the right to request corrections. You also have the right to request deletion of your personal data, subject to certain legal limitations such as record-keeping requirements or ongoing contractual obligations.

Right to Data Portability

Where technically feasible and legally applicable, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider without hindrance.

Right to Object to Processing

You have the right to object to the processing of your personal data for marketing purposes or when processing is based on legitimate interests. We will cease processing your data for these purposes unless we can demonstrate compelling legitimate grounds that override your interests.

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within 30 days. When submitting a request, please provide:

• Clear identification of which right you wish to exercise
• Sufficient information to verify your identity and locate your data
• Any specific details about your request to help us process it efficiently